Privacy Policy
Privacy Policy
At Just Stay, we are committed to maintaining the trust and confidence of visitors to our website. We do not share your data with third parties for marketing purposes.
Who We Are
Just Stay
High Hill House, Ferryhill, County Durham, DL17 8RL
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s authority for data protection issues. (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you approach the ICO. Please contact us in the first instance.
We only use your information lawfully and in accordance with the General Data Protection Regulation (GDPR).
Types of Data We Collect
The personal information we collect may include your name, address, email address, and telephone number. For bookings, card information is not stored by us but securely processed by our third-party payment providers, specialising in the secure capture and handling of credit/debit card transactions.
We do not collect sensitive personal data such as race, ethnicity, religious or philosophical beliefs, political opinions, trade union membership, or criminal convictions.
Some personal data may be required to meet contractual or legal obligations. If you do not provide this information, we may not be able to fulfil our contract with you (e.g., processing a booking). In such cases, we will notify you of any impact this may have.
We collect data through contact via email, phone, and social media interactions.
Your information will always be accurate, relevant, and up-to-date. You have the right to request corrections to any inaccuracies.
How We Use Your Information
- To process your booking.
- To fulfil obligations arising from any contracts entered into between you and us.
We value your privacy and confirm that your personal information will never be shared with third parties for their marketing purposes.
Third Parties and Service Providers
We may share your personal data with third-party service providers solely for the purposes of delivering services to you (e.g., processing payments or sending booking confirmations). These providers are required to keep your data secure and use it only for the specified purposes.
We will never sell or lease your information to third parties. However, we may disclose data when legally obligated to do so, such as to prevent fraud or comply with court orders.
If you book through third-party platforms (e.g., Online Travel Agents), your data will be processed under their privacy policies. These platforms share necessary details with us (e.g., booking details) to facilitate your stay.
Data Security
We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. Only authorized personnel or service providers with a legitimate business need have access to your data, and they are bound by confidentiality agreements.
While we work to protect your information, the transmission of data over the internet is not entirely secure. Any data you transmit to us is at your own risk. Once received, we will use strict procedures to safeguard it.
Data Retention
We only retain your data for as long as necessary to fulfill the purpose it was collected for, including legal, accounting, or tax obligations. For example, we must retain basic customer details for tax purposes for six years after your last transaction with us.
If you request data deletion, we will comply, subject to any legal requirements to retain the information.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy policies, so we recommend reviewing their terms if you choose to visit them. This Privacy Policy applies solely to Just Stay and its services.
Changes to This Privacy Policy
We regularly review this policy to ensure compliance with the latest regulations. This Privacy Policy was last updated in 04/12/2024.
Contact Us
If you have questions about this policy or wish to check the information we hold about you, please contact us at:
Just Stay
High Hill House, Ferryhill, County Durham, DL17 8RL
Telephone: 07777167954
Email: info@highhillfarm.co.uk